Privacy Policy

This policy explains how Artista Solutions (“we”, “us”, “our”) collects, uses and protects information when you use Beecart (beecart.in), including the shops that sellers run on it. For privacy questions, write to support@beecart.in.

Two kinds of information

• Sellers' information. When you sign up to run a shop, we are responsible for your account information.
• Customers' information. When someone shops at a seller's store, the seller decides what happens with that customer's details. We store and process them on the seller's behalf to run the shop. Customers can contact the seller, or us, about their information.

What we collect

• Seller account details: name, email, password (stored only as a secure hash) and shop details such as shop name, address, contact numbers, GSTIN and logo.
• Shop content: products, photos, prices, categories and offers.
• Customer details entered in a shop: name, email, mobile number, delivery addresses, cart, wishlist and order history. Customer passwords are stored only as a secure hash.
• Payment records: order amounts and Razorpay payment and refund IDs. Card, UPI and bank details are entered on Razorpay's secure checkout; we never see or store them.
• Sellers' Razorpay API keys, which we store encrypted.
• Technical information such as IP address, browser type and the pages requested, kept in server logs for security and troubleshooting.

How we use it

• To run shops: show products, take orders, process payments and refunds, and let customers track their orders.
• To send account emails, such as one-time passwords to reset a password.
• To provide support, keep the service secure and prevent fraud and misuse.
• To meet legal obligations such as tax and accounting records.

We do not sell personal information, and we do not use customers' details to market to them ourselves.

Who we share it with

• The seller whose shop a customer uses, who sees that customer's orders and contact details to fulfil them.
• Razorpay, to process payments and refunds.
• Service providers who help us run Beecart, such as our hosting provider and email delivery service, only as needed to provide the service.
• Authorities, where the law requires it.

Cookies and storage

We use browser storage only to keep you signed in and to remember your cart. We do not use advertising cookies.

How long we keep it

We keep information while a seller's shop is active. If a seller closes their shop, we delete the shop's data within 60 days, except records we must keep by law. Customers can ask the seller, or us, to delete their account.

Security

Data is sent over encrypted connections (HTTPS). Passwords are hashed, payment keys are encrypted, and each shop's data is kept separate from every other shop's. No system is perfectly secure, but we work to protect your information and will tell affected users promptly if a breach affects them.

Your rights

You can ask to see, correct or delete your personal information, or withdraw consent, by emailing support@beecart.in from the email address on your account. We reply within 30 days.

Changes to this policy

We may update this policy. The date at the top will change when we do, and we will tell sellers about important changes by email.

Contact

Artista Solutions, Vadodara, Gujarat, India
Email: support@beecart.in
Website: beecart.in