Policy on every product
Shoppers see your return window and conditions before they buy, which means fewer surprises.
Features · Returns & exchanges
Returns and exchanges, handled without the back-and-forth
Set your policy once, like “7-day return & exchange” or “No returns”, and change it for a category or a single product. Customers request a return or a size exchange from their order page, and you approve, book a pickup and refund in a few taps.
All plans · Return pickups on Business and Pro
What you get
Returns & exchanges, built in
Exchanges for size and colour
Customers pick the size they want instead. Approve it and a replacement order is created for you.
Pickups or customer sends
Book a Shiprocket return pickup, or ask the customer to send it back, whichever suits you.
Refunds in one place
Refund prepaid orders through Razorpay, or record the UPI or bank transfer for COD orders.
Questions
Can some products have no returns?
Yes. Set “No returns” on a category, like innerwear or food, or on any single product.
Do customers need to call me to return something?
No. They choose the item, reason and photos from their order page, and you get the request in Returns.
Keep reading
Delivery, pincodes & Shiprocket
Pincode check, delivery dates, couriers and tracking.
See how it works →Sizes, colours & stock
Variants with their own stock, price and photo.
See how it works →How to reduce cash on delivery returns (RTO)
Cash on delivery brings more orders, and more refused parcels. These simple habits keep COD working for you.
Read the guide →